If you have taken out a stand alone PPI or one with your mortgage, loan or credit card then the representative should have followed the procedures below:
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Explained the full process to you |
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Told you the PPI was optional NOT compulsory |
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Explained the terms and conditions in full |
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Explained the total costs of the PPI to you |

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Asked you comprehensive questions on your employment and health situation |
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Asked you whether you already had a PPI Cover in place |
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